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Welcome to Support

Need help with Dzaleka Online Services? Whether you’re experiencing technical issues, have questions about contributing, or need assistance using the platform, we’re here to help!
We’re committed to providing timely and helpful support to everyone in our community.

GitHub Issues

Report bugs or request features

Email Support

Contact us directly

Documentation

Browse our guides and docs

Contributing Guide

Learn how to contribute

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Getting Help

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Before You Ask

Before reaching out for support, please:
1

Search Documentation

Check our documentation for answers to common questions.
2

Check Existing Issues

Search GitHub Issues to see if your question has been answered.
3

Review FAQs

Look through the Frequently Asked Questions below.

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How to Get Help

Choose the best method for your needs:
For bugs, errors, or technical problems:
1

Gather Information

Before reporting, collect:
  • What you were trying to do
  • What you expected to happen
  • What actually happened
  • Browser and version
  • Screenshots or error messages
  • Steps to reproduce the issue
2

Create GitHub Issue

  1. Go to GitHub Issues
  2. Click “New Issue”
  3. Choose “Bug Report” template
  4. Fill in all required information
  5. Add relevant labels
  6. Submit the issue
3

Wait for Response

Our team will review and respond within 2-3 business days
Always check if your issue has already been reported before creating a new one.

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Reporting Issues

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Bug Reports

When reporting a bug, provide:
Environment:
  • Operating System (Windows, macOS, Linux)
  • Browser and version
  • Device type (desktop, mobile, tablet)
Issue Details:
  • Clear description of the problem
  • Steps to reproduce
  • Expected behavior
  • Actual behavior
  • Screenshots or screen recordings
  • Error messages (full text)
  • Console errors (press F12 in browser)
Additional Context:
  • When did it start happening?
  • Does it happen consistently?
  • Have you tried any workarounds?

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Good Bug Report Example

**Bug:** Search not returning results for services

**Environment:**
- OS: Windows 11
- Browser: Chrome 120
- Device: Desktop

**Steps to Reproduce:**
1. Go to Services page
2. Enter "education" in search box
3. Press Enter
4. No results appear

**Expected:** List of education services
**Actual:** Empty results, no error message

**Screenshots:** [attached]
**Console Errors:** TypeError: Cannot read property 'filter' of undefined

**Additional Info:** 
- Started happening today
- Happens with all search terms
- Works in Firefox
The more detailed your bug report, the faster we can fix the issue!

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Contact Information

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Primary Contacts

Email

dzalekaconnect@gmail.comFor all inquiries, support requests, and general questionsResponse time: 2-3 business days

GitHub

github.com/Dzaleka-Connect/dosFor technical issues, feature requests, and code contributionsResponse time: 2-3 business days

Physical Location

Dzaleka Refugee CampDowa District, Malawi

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Social Media

Connect with us on social media:
For urgent issues, email is the fastest way to reach us. Social media messages may take longer to receive a response.

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Community Resources

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Documentation

Explore our comprehensive documentation:

Getting Started

New to the platform? Start here

API Reference

Technical API documentation

Guides

Step-by-step tutorials

Best Practices

Learn optimal approaches

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GitHub Resources

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Contributing

Want to help improve the platform?
1

Read Contributing Guide

Start with our Contributing Guide
2

Find an Issue

Look for issues labeled good first issue or help wanted
3

Join the Community

Participate in discussions and code reviews

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Frequently Asked Questions

To list your organization:
  1. Email us at dzalekaconnect@gmail.com with:
    • Organization name and description
    • Services provided
    • Contact information
    • Logo/images (if available)
  2. We’ll review your submission within 5 business days
  3. Once approved, your listing will appear on the Services page
Alternatively, you can submit a pull request on GitHub if you’re comfortable with technical contributions.
To update existing information:
  • Email: Send updates to dzalekaconnect@gmail.com
  • GitHub: Submit a pull request with changes
  • Direct: Contact us via the website contact form
Include proof of authorization to make changes on behalf of the organization.
Report incorrect information by:
  1. Creating a GitHub issue with the “Content Error” label
  2. Emailing dzalekaconnect@gmail.com with details
  3. Using the contact form on the website
Please include:
  • Link to the page with incorrect information
  • What’s incorrect
  • What the correct information should be
  • Source for the correct information (if applicable)
To contribute code:
  1. Read the Contributing Guide
  2. Fork the repository on GitHub
  3. Create a branch for your changes
  4. Make your changes and test thoroughly
  5. Submit a pull request
  6. Respond to code review feedback
See our Development Setup for detailed instructions.
Currently, the platform is primarily in English. We’re working on multi-language support.If you’d like to help translate the platform, please email dzalekaconnect@gmail.com.
We welcome partnerships and support! Contact us at dzalekaconnect@gmail.com to discuss:
  • Financial sponsorship
  • Technical resources
  • Community partnerships
  • Volunteer opportunities
If you experience performance issues:
  1. Check your internet connection
  2. Clear browser cache and cookies
  3. Try a different browser
  4. Check GitHub Issues for known outages
If problems persist, report them via GitHub or email with details about your browser, device, and what you were trying to do.
We take privacy seriously:
  • We collect minimal personal information
  • Data is not shared with third parties without consent
  • We use secure connections (HTTPS)
  • Contact forms are processed securely via Formspree
For detailed privacy information, see our Privacy Policy.

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Response Times

We strive to respond to all inquiries promptly, but response times may vary based on volume and complexity.
ChannelTypical Response Time
Email2-3 business days
GitHub Issues2-3 business days
Social Media3-5 business days
Content Requests3-5 business days
Feature RequestsReviewed monthly
For urgent security issues, please email us immediately at dzalekaconnect@gmail.com with “SECURITY” in the subject line.

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Accessibility Support

We’re committed to making Dzaleka Online Services accessible to everyone. If you encounter accessibility barriers:
  • Email: dzalekaconnect@gmail.com
  • Subject: Accessibility Issue
  • Include: Description of the barrier and how it affects you
We’ll work to address accessibility issues as a priority.

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Emergency Contact

For critical issues affecting the platform or community safety: Email: dzalekaconnect@gmail.com Subject: URGENT - [Brief Description]
Only use this for genuine emergencies, such as security vulnerabilities or content that violates our Code of Conduct.

Code of Conduct

Read our community guidelines

Contributing

Learn how to contribute
We’re here to help! Don’t hesitate to reach out with questions or concerns.